Yes, we do take up custom orders. Please write to us at care@thewhitetreestudio.com with the customization details and the products you wish to order. We will try our best to make it possible.

Yes, we can line a garment for an additional cost. Do note that this service depends on the silhouette, fabric and colour of the specific garment. In order to get this done, please write to us at care@thewhitetreestudio.com and we will guide you through this process.

Our usual dispatch lead time is 8 - 10 working days from the date of receiving an
order. At The White Tree, we follow a smart inventory system and make everything
to order. This ensures zero inventory pile-up. We work Monday through Friday and
are closed for weekends.

Please write to us at care@thewhitetreestudio.com at the earliest opportunity with the Subject: CHANGE IN ADDRESS. If the order has not been dispatched, we would be happy to update these details for you.

If your card or bank account has been debited but you have not received an order confirmation email from us, please check your spam and promotions folders. If you
are still unable to find it, please bring this to our attention immediately so we can check on this. You can write to us at care@thewhitetreestudio.com with Subject: ORDER CONFIRMATION MISSING

We offer size exchanges only. We do not offer refunds. Please note that size exchanges/returns will not be possible on a discounted product.

We do not offer refunds due to the time and labour that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount is refunded via the original mode of payment within one week of initiation.

We do not offer reverse pick-ups. The cost of any return and exchange is to be borne by the customer. While sending us your order, please make sure that the sender name and order name remain the same or mention your order number on the parcel. This will avoid all potential communication lags.

This may happen due to technical reasons like down time with the bank, extended time lapse etc. We would recommend that you try again. If the issue persists, please write to us at care@thewhitetreestudio.com with the garments you’d like to purchase, your preferred size for each and the delivery pin code. Once we receive your request, we will send you a payment link to complete your purchase.

Yes, we would be happy to gift wrap a product for you. Please mention the same in the NOTE section at check-out. While we do the best we can, do note that we do not have a professional gift packer on our team.

Yes, absolutely. You can request for the same by mentioning this in the notes section while placing your order with us and we’ll be sure to include it.

We try to keep the colour in image as close to the real one and there is usually almost no difference between the colour on your screen and the actual garment. However colour viewing differs in various gadget screens. Occasionally, in naturally dyed or hand crafted garments, the colour may slightly vary. This is not an error or poor quality but simply a testament to the hand process.

Yes, we work very hard to ensure the imagery matches the product in reality. What you see will also depend on the gadget at hand and its display settings but we can assure you that the chances of there being a discrepancy is negligible.

Always iron inside out. The heat or temperature of the iron depends on the fabric at hand. We’ve detailed these specifics in our fabric care guide.

While all our fabrics are prewashed and pre-shrunk, a small amount of shrinking is still possible. We recommend washing with cold water as heat may shrink a natural fabric.

We’re truly sorry if this has happened. Our usual response time is 24 hours from when we receive a query. If you haven’t heard from us in this time frame, it’s usually because the query requires us to check with our tireless production team for advice or confirmation. Alternatively, being a lean team we might have simply missed out on your email due to the increased numbers of queries received in that
period. We would really appreciate a reminder if we haven’t gotten back to you in 2 working days. Please be assured that we’re here to help you.

For press and media related queries please write to us at
sales@thewhitetreestudio.com

We would love to collaborate with brands and online marketplaces that resonate with our work philosophy. Please write to us at sales@thewhitetreestudio.com for the same.

For job and internship enquiries, please write to us at thewhitetreedesignstudio@gmail.com with your resume and portfolio. Internships depend on available opportunities and the live projects at hand. You will receive a response if there is an opportunity. If there aren’t any immediate vacancies, we may reach out to you when an appropriate project comes up.