Our usual dispatch lead time is 8 - 10 working days from the date of receiving an order. At The White Tree, we follow a smart inventory system and make everything to order. This ensures zero inventory pile-up. We work Monday through Friday and are closed for weekends.

Yes, we do take up custom orders. Please write to us at care@thewhitetreestudio.com with the customization details and the products you wish to order. We will try our best to make it possible.

Yes, we can line a garment for an additional cost. Do note that this service depends on the silhouette, fabric and colour of the specific garment. In order to get this done, please write to us at care@thewhitetreestudio.com and we will guide you through this process.

Please write to us at care@thewhitetreestudio.com at the earliest opportunity with the Subject: CHANGE IN ADDRESS. If the order has not been dispatched, we would be happy to update these details for you.

If your card or bank account has been debited but you have not received an order confirmation email from us, please check your spam and promotions folders. If you are still unable to find it, please bring this to our attention immediately so we can check on this. You can write to us at care@thewhitetreestudio.com with Subject: ORDER CONFIRMATION MISSING

We offer size exchanges only. We do not offer refunds. Please note that size exchanges/returns will not be possible on a discounted product.

We do not offer refunds due to the time and labour that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount is refunded via the original mode of payment within one week of initiation.

We do not offer reverse pick-ups. The cost of any return and exchange is to be borne by the customer. While sending us your order, please make sure that the sender name and order name remain the same or mention your order number on the parcel. This will avoid all potential communication lags.

This may happen due to technical reasons like down time with the bank, extended time lapse etc. We would recommend that you try again. If the issue persists, please write to us at care@thewhitetreestudio.com with the garments you’d like to purchase, your preferred size for each and the delivery pin code. Once we receive your request, we will send you a payment link to complete your purchase.